Privacy policy.

Nottingham Decorating

Nottingham Decorating is the controller of the personal information described in this policy.

Address: Windmill Avenue, Hucknall, Nottingham
Online enquiries: secure contact form
Phone: 07860 941 725

Information we collect

When you request a quote or contact us, we may collect your name, telephone number, email address, postcode, preferred contact method, the service you are interested in and any details or photographs you provide about the work. If you become a customer, we may also keep your property address, quotation, appointment, job, payment and invoice records.

We normally receive this information directly from you through the website form, by telephone, by email or during a visit.

How and why we use it

We use your information to respond to enquiries, prepare and discuss quotations, arrange visits, provide decorating services, communicate about work, maintain business and financial records, resolve problems and meet legal obligations.

Our lawful bases are usually taking steps at your request before entering into a contract, performing a contract with you, complying with legal obligations, and our legitimate interests in answering enquiries, running the business and keeping appropriate records.

We do not use contact-form details to send unrelated marketing messages and we do not sell personal information.

Who we share information with

The website contact form is processed by FormSubmit so that your enquiry can be delivered by email. Information may also be handled by providers used for website hosting, email, secure file storage, accounting or IT support. We only share what is reasonably necessary for the relevant service.

We may share information with professional advisers, insurers, regulators, courts or law-enforcement bodies when necessary to establish or defend legal rights, comply with the law or protect people and property.

Some service providers may process information outside the United Kingdom. Where this happens, we expect the provider to use the safeguards required by applicable data-protection law.

How long we keep information

Enquiries that do not become paid work are normally deleted within 12 months of the last contact. Customer, quotation, job, invoice and payment records may be kept for up to six years after the work or transaction, where needed for tax, accounting, contractual or legal purposes. Information may be kept longer when a dispute, legal claim or other legal requirement makes that necessary.

How we protect information

We take reasonable steps to keep personal information secure, restrict access to it and delete it when it is no longer required. No internet or email system can be guaranteed to be completely secure, so please do not send unnecessary sensitive information through the contact form.

Cookies and website data

This version of the website does not use analytics, advertising cookies or visitor tracking. The contact-form provider may use essential security measures when processing a submission. If analytics or other non-essential cookies are introduced later, this policy and the website’s cookie controls will be updated first.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, transfer of information, or to object to processing based on legitimate interests.

To make a request, use the secure contact form or telephone us. We may need to confirm your identity before acting on a request.

Complaints

Please contact us first if you are concerned about how your information has been used. You also have the right to complain to the UK Information Commissioner’s Office through ico.org.uk.

Changes to this policy

We may update this policy when the website, services or legal requirements change. The latest version will be published on this page with its updated date.